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Mystery Shoppers Seen Through the Eyes of Employees
I spend a lot of time reading articles, blog posts and news stories about mystery shopping. Sometimes these are written by employees, many of whom believe that mystery shopping is unfair. Many of these...
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How Waiters See Customers
As mystery shoppers, we are in the business of evaluating the service provided by waiters and other service providers. Waiter Rant: Thanks for the Tip–Confessions of a Cynical Waiter, a new book by...
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Do Mystery Shoppers Get People Fired?
One of the things many people believe about mystery shopping is that reports are often used to fire employees. In fact, employees may believe that secret shoppers have it as their goal to find bad...
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Do Employees Know They Get Mystery Shopped?
Question from a secret shopper: Do businesses that we shop tell their employees that they will be mystery shopped? I have heard that they do, but that doesn’t make sense to me. If we are supposed to be...
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Bad Mystery Shopper Reports – What Is an Employer to Do?
There are appropriate and inappropriate ways to handle a poor rating on a mystery shop report. Unfortunately, the manager of a Cape Coral, Florida post office chose an inappropriate way. Mystery shop...
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